Delivery, Warranty & Sleep Guarantee

DELIVERY

Online purchase transactions over $75 SHIP FREE to delivery addresses within Ontario. For delivery addresses outside of Ontario delivery fees apply. Proof of ID and payment card must be presented to our delivery personnel upon delivery in order to receive the product.

In-store purchase transactions pay local delivery charge within Ontario and for any province outside of Ontario.

100 NIGHT SLEEP GUARANTEE

If you are not satisfied with your mattress purchase after sleeping on it at home, our sleep guarantee gives you 100 nights from the day your mattress is delivered or picked up in-store to try it out. Exchanges will only be allowed if a good quality new mattress protector was purchased and used with the mattress. If during this time you are unhappy with your mattress you are able to exchange your mattress for one that’s just right for you. You will be charged the difference if the retail price of the mattress is greater than the mattress you are returning. No exchanges or refunds allowed on custom size or custom made mattresses, boxes, and any other custom size product.

For additional information, please contact your local Sleep Factory representative.

At The Sleep Factory, we pride ourselves on manufacturing quality products. All the mattresses we make and carry are covered under our manufacturer warranty. This warranty is valid towards defects in the product under normal usage. It does not include the gradual loss of comfort, support or replacement of external casing. It is natural for mattresses to develop body impressions over time. These impressions of 1” to 1.5” on either side are normal and are not considered defective, therefore are not covered under our manufacturer warranty.

Your mattress must be paired with a matching foundation and you must provide proof of purchase with your original receipt to adhere to our full warranty. To maintain the full term of your warranty, the use of a good quality new mattress protector is mandatory. Mattresses will not be serviced or repaired if they are found to be soiled, in unsanitary condition or have received obvious abuse as deemed upon inspection.

The warranty on each mattress is different, so it is very important that you read your mattress label carefully for a full understanding of what your warranty covers.

Product that has been opened, set up or used may not be returned for exchange/refund/credit unless deemed to be of manufacturer’s defect upon inspection by an authorized agent on behalf of The Sleep Factory.

PRODUCTS ON DISPLAY TO BE ORDERED

The Sleep Factory prides itself in offering a multitude of bedding options including mattresses, boxsprings, bed frames, furniture and linens in stock and ready to be shipped for free in Ontario on orders over $200. If for any reason the product on display in our local Sleep Factory stores are unavailable the item can be ordered and shipped to your home. Mattresses and boxsprings that are out of stock can be ordered and delivered within 5 - 7 business days on average. Larger case goods including furniture and adjustable bases can be ordered and delivered within 14 - 21 business days from time of order.